National Glass Association
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When it comes to safety, quality matters!


Frequently Asked Questions


What is an original equipment manufacturer (OEM) replacement windshield? Why is it important?

An OEM replacement windshield is produced from original equipment-style tooling. This type of windshield will have the same appearance of your car's original windshield and will fit properly in the window frame making noise and leakage problems much less likely.

Will my insurance pay for a repair?

In most cases, if you have comprehensive insurance, the insurance company will pay for the repair.

Will Patriot Auto Glass bill my insurance company?

Yes.

How long will it take to replace the windshield?

The length of service will vary depending on the windshield, the adhesives used, the thoroughness of your technician, and "safe drive time" (the amount of time your vehicle must sit before you can legally drive again after the replacement).

Can you replace the other auto glass on my vehicle?

Yes, we can replace the door glass, vents, back glass, quarter glass.

Are there any special precautions I should take after my windshield has been replaced?

Yes, you need to roll your door glass down a little bit and not slam the door for the first 24 hours after replacement. We also recommend that you should not pressure wash your vehicle for 24 hours.

It's only a small crack. Can I wait to have it repaired?

No. You really shouldn't delay. The windshield is an important structural element of your car. If weakened due to untended damage, it will not provide optimal protection in an accident. Many small chips or surface cracks only affect the outer layer of the windshield, so it can be mended before it gets any worse and requires more time and money to fix.

What will the auto glass shop most likely ask me when I call?

We need to know who your insurance company is and the year, make and model of your vehicle, the type of damage you have and when and where you need the work performed.

What's the difference between glass in a windshield and other window glass?

Auto glass is designed and manufactured for optimum safety in the event of a crash. Your windshield is made of laminated safety glass. The side and rear windows are made of tempered glass. Laminated safety glass is two pieces of glass with a layer of vinyl sandwiched between, so it will stay intact in a collision. Tempered glass has been treated to make it much stronger than other glass of the same thickness. If it breaks, it is designed to shatter into small pieces.

Why do I need a certified technician?

Because the windshield is part of a car's safety system, repair or replacement work should be done by experienced professionals who are familiar with many different types of vehicles and the best techniques/products to use for a particular job.